Learn...

• How to Identify the Current Culture of Your Organization.
• Essential Elements of Cultivating a Quality Culture.
• The JC&A “Complete Quality Process” (CQP).
• Communication Fundamentals.
• Measurement.
• Rules for Recognition.

Why This Course?

Culture is the shared beliefs, values, attitudes, institutions, and behavior patterns that characterize the members of a community or organization. In a healthy business culture, what's good for the company and for customers comes together and becomes the driving force behind what everyone does.  It is a culture that naturally emphasizes continuous improvement of processes, one that results in a healthy workplace, satisfied customers, and a growing, successful company.

Developing a positive quality culture is an indispensable ingredient in achieving an organization’s mission and objectives. Management must have a handle on the current culture, in order to encourage employees to embrace the company’s quality strategy and make it successful.

Larger organizations often perform assessments of the current quality culture, which has proven highly beneficial.  However, smaller organizations typically do not have the resources, time or expertise to perform this type of appraisal. Our experience with small organizations in the human tissue and medical device industries has led us to develop tools in assessing the quality culture and identifying opportunities to assist management in the development of a constructive quality culture.

Course Objectives:

• What is “quality”?
• What is meant by a “Culture of Quality”?
• The Basis of Quality.
• Difference between “Quality Assurance” and “Quality Control”.
• Quality System Architecture.
• How to identify your organization’s culture.
• The responsibility of Top Management.
• The Complete Quality Process.
• The Role of Communication.

Learn what Jim Has Identified and Defines as the Seven (7) Components of the “Complete Quality Process” (CQP).

1. Top Management Commitment.
2. Organizational Leadership.
3. Structured 100% Employee Involvement.
4. Communications.
5. Training.
6. Measurement.
7. Recognition, Gratitude and Celebration.

Learn Management Behaviors That Foster a Quality Culture

• Creating and maintaining an awareness of quality.
• How “leadership” creates an environment in which others can self-actualize in the process of doing their jobs.
• Encouraging self-development and empowerment.
• How Management ensures that the organization provides opportunities for employee participation to inspire action.
• The value of recognition and rewards.